why does my samsung phone turn off by itself
Has your Android smartphone been powering off for no particular reason? Do you go to use your phone and find that it is off? When using the phone will it just turn itself off randomly? This issue can be pretty frustrating. Sometimes when this happens the device wonБt even power on again unless the battery is pulled out and put back in or a
is performed. This article will go over some things that can be done to get this issue resolved and hopefully allow for a more permanent solution and prevent your android phone from powering itself off. When did you first notice this issue happening on your phone? Was it around the same time that you downloaded an application? Applications can cause weird issues on Android phones sometimes. Try and think back to when you first started noticing your phone powering off and uninstall any applications that you might have downloaded, or updated, around that time. Try your phone without the application(s) and see if it fixes it. If it does then I would keep it off the phone and enjoy. Most Android phones have an option available that will allow you to test the battery. If your Android OS (Operating System) is below the 4. 0 Ice Cream Sandwich, for example it says 2. 3. x (Gingerbread) 2. 2. x (Froyo) or worse yet 2. 1. x. Then try testing the battery with a special. If the Android OS is below 4. 0 then here is what you do. Open up your Dialer, as though you were going to type in a telephone number, and instead of a phone number type in *#*#4636#*#* or *#*#INFO#*#*. A screen should pop up all by its self with a bunch of options. Tap on Battery Information, then check on the batteries health and make sure it says good. If it says poor or unknown error then power off the phone count to ten and then power the phone back on, open your dialer and type in the code again, tap battery information and if it still doesnБt say good then your battery is going out and needs to be replaced. You can get a pretty affordable battery on but if your phone is less than a year old then your battery should be covered under your manufactures warranty and you might be able to get a new replacement battery for FREE. Check out for more information about warranty options that might be available. If your battery health is showing good and the battery scale says 100 then that is what it should be showing and I suggest you keep reading. Did this happen after upgrading your Android phone to a more up to date Android Operating System? If so then chances are it wasnБt a bad upgrade but still an application issue. An app on the phone might not be getting along with the new Operating System and that might be whatБs causing the problem.
Go through and remove some apps, try the phone, remove some apps, try it, until there are no more apps that you personally downloaded on the device. If you remove all the applications that you can from the phone and itБs still powering off then its most likely a software issue, maybe not caused by an application, but possibly a software glitch, bug, virus, etc. DonБt worry though there is still hope, you just got to clean the phone up a bit by performing a reset. Before looking into performing a reset on the phone pull the battery out and make sure that itБs still in good shape. It most likely will be in good shape if the battery test that you ran said the battery health was good but you never know. If you remove the battery and it looks warped or bloated, or doesnБt fit snug in the phone, or rocks back and forth on a flat surface meaning the battery isnБt flat, then the battery might indeed be bad. If your phone is powering off and you cannot get it to power back on again without pulling the battery then you most likely got a software issue and a reset should help. Kind of a last resort BUT a fix all solution in most phone related issues, especially software related issues, is to perform a full backup saving all the information thatБs saved on your phone to another medium and then erasing everything on the phone. It sounds a little extreme but DONБT PANIC itБs really not as bad as it sounds and it really does fix most phone issues. Besides, you should get into the good habit of backing up your phone on a regular basis anyways just in case your phone ever does have a serious malfunction, gets broken, or even lost or stolen. ItБs always a god idea to have at least one other copy of your important information just in case. Before going into your settings and factory data resetting your device I recommend you read for a guide on how to backup your important information first. Because a reset sets the phone back to how it was when it came off the shelf. Your phone is going to think itБs brand new again. And that should do it. If for some mysterious reason the Factory Data Reset doesnБt fix the phone, youБve tried using the phone after the reset with no third party applications and as a clean install, your phones software is up to date, you tried a different battery, and your phone is still powering off for no apparent reason what so ever then your phone is defective and I recommend you read for some suggestions. Otherwise enjoy your working phone, thank you for reading and donБt hesitate to leave a comment below. Ok. This used to happen to me. Alot. I was going to take my phone back to Sprint.
Everyone told me to take the phone back. Guess what it was? Battery was not in there securely. Even with a snug case, and the back door shut, the battery was out of place just enough to make my phone turn off. Several times a day. One day it wouldn t come back on no matter what I pressed. So I took the case and door off and that is when I realized my battery just didn t look like it was in there right. It has NEVER happened to be again since I did that battery pull and reset the battery. Sounds silly, stupid, whatever, but that is what it was for me. Maybe it will help you, too There are a number of potential causes for a smartphone or tablet repeatedly and unpredictably restarting itself. Please follow the steps below to troubleshoot this problem with your device. The current software update for your device may fix any bug(s) that are causing the restarts. Follow these steps to download the latest software update for your device. Note: the steps required for your specific device may vary slightly from the following. Make sure your device first has a WiFi connection and then on your device go to Settings About Device Software Update and then touch Update. If your device contains an external SD card please make sure your device is powered off, remove the external SD card and then power on the device again and see if any further unexpected restarts occur while your external SD card is outside the device. If your device works fine without the SD card it is very likely the SD card is at fault. Delete all software on the SD card and see if your device works with the SD card after you have wiped it of data. If your smartphone or tablet still restarts unexpectedly while the empty SD card is inside it the SD card likely has a hardware fault and will need to be fixed by an engineer or replaced with a new SD card. Perform a factory reset A factory reset will restore your device to the state it was in when it left the factory. This means that all the changes you've made to your device and all the media you have stored in its internal memory will be wiped, so please make a backup of anything you don't wish to lose on another device, such as a PC. When you've safely made back ups of all your important data follow these steps. Note: the steps required for your specific device may vary slightly from the following. Go to Settings Back up and reset Factory data reset and then touch Reset device. If the above steps have not resolved your problem please click to find the location and contact details of the Samsung service centre closest to you so you can arrange for an engineer to inspect your device.
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